9bbd value —
Your privacy is our responsibility

1Introduction

Welcome to 9bbd value. We understand how valuable your personal information is. This Privacy Policy clearly explains what data we collect, how we use it, and how we keep it secure.

By using the 9bbd value website or app, you confirm that you have read and accepted this Privacy Policy. If you have any questions, contact our support team — we're always happy to give you a clear answer.

2What Information We Collect

9bbd value collects different types of information depending on how you interact with the platform. This information falls into three main categories:

We never collect more information than necessary. The reason for collection is always made clear before or at the point of collection.

3Purpose of data use

9bbd value uses your data for specific purposes. Each use is clearly outlined below:

• Account management: To create, manage, and keep your account secure.
• Payment processing: To process deposits and withdrawals accurately.
• Identity Verification: To verify KYC compliance and prevent fraud and money laundering.
• Service improvement: To improve your experience on the app and website.
• Personalized offers: To show you relevant promotions based on your preferences.
• Security monitoring: To detect unusual activity and protect your account.
• Legal compliance: To fulfil legitimate requests from government or regulatory authorities.
• Support services: To resolve your issues quickly and effectively.

4Data sharing & third parties

9bbd value does not sell your personal data. However, in limited circumstances, information may be shared with specific parties:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive the necessary information to process deposits and withdrawals.
• KYC service provider: Trusted third-party KYC providers may be used for identity verification.
• Law enforcement agencies: Data may be disclosed when required by a court order or other legal obligation.
• Technology service providers: Contracted partners responsible for managing cloud storage, servers, and security services.

In each of these cases, before sharing any data, we ensure the receiving party adheres to the same standard of privacy policy. Contracted partners may not use the shared data for any other purpose.

5Cookie policy

9bbd value uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your experience. The cookies we use include:

• Essential cookies: Maintaining login state and managing sessions — the site cannot function properly without these.
• Performance Cookies: Tracking page load times and errors to improve the site.
• Preference Cookies: Remembering your language preference, theme, and other personal settings.
• Analytics cookies: To understand how the site is being used — all data is anonymised.

Cookies can be disabled from your browser settings, though some features may not function properly as a result. The mobile app uses device storage as an alternative to cookies.

6Data protection methods

9bbd value employs multiple layers of security to protect your data — not just on paper, but in practice:

• 256-bit SSL/TLS encryption on all data transmissions.
• Sensitive data stored in the database (passwords, payment data) is encrypted.
• Two-factor authentication (2FA) is available for login.
• An automated fraud detection system runs around the clock.
• Regular security audits and penetration testing.
• Data access is limited to authorized staff only — restricted to those who need it.
• Data backups are encrypted and stored in secure locations.

7Data Retention Period

9bbd value does not retain your data indefinitely. Each category of information has a defined retention period:

• Account information: For the lifetime of your account and for 5 years after closure.
• Financial records: Up to 7 years where required by law.
• KYC documents: 5 years after verification.
• Technical logs: 90 days to 1 year.
• Marketing preferences: Will be deleted immediately upon withdrawal of consent.

At the end of the retention period, data is securely deleted or irreversibly anonymized.

8Children's Privacy

9bbd value is strictly not intended for anyone under the age of 18. We never knowingly collect data from minors.

If a minor is found to have created an account in error, the account will be closed immediately upon detection and all associated data will be deleted. If a parent or guardian discovers their child's information on 9bbd value, please contact our support team.

9Policy changes

9bbd value may update this Privacy Policy as needed. For significant changes, members will be notified in advance via email or app notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend reviewing this page from time to time.

10Contact

Contact us for any privacy-related questions, complaints, or requests. We aim to respond within 72 hours.